What are the benefits of working with an MSP compared to an in-house IT Manager?

With all businesses heavily relying on information technology solutions, ensuring that your chosen IT solutions are effective, appropriate, and cost-effective, is key. But, which solution could your business benefit from most, an in-house IT resource, or an outsourced IT partner?

Your suite of IT solutions is the beating heart of your businesses, to remain effective, timely, online, and reactive, you need to have the most appropriate technology. Your tech needs to be well managed, monitored and maintained, everything from printers to networking, mobile devices to Cloud services, and cyber security to VoIP communications needs to be available and effective.  By outsourcing your IT to a professional 3rd party Managed Service Provider, your business can benefit in many ways.

So, what are the advantages of using an outsourced IT partner to maintain and manage your IT solutions, rather than employing an in-house IT Manager? How does working with a Managed Service Provider (MSP), offer the most business benefits, and is it the most cost-effective solution?

Let’s explain further…

A Team of IT Experts

When your business works with an MSP, you’re actually working with an entire team of professional experts.  You may have the one account Manager as your main point of contact, but behind them, you’ll be benefiting from a much larger team of specialists, all highly qualified and well-practiced in their specific field of expertise.  With a multi-faceted, knowledgeable team who work all day, every day on hardware and software solutions, services and issues, delivering best-practice IT solutions, setups, and systems, your business will benefit from their collective many years of expertise. 

Not only are the staff at an MSP, IT experts but, Managed Service Providers cultivate strategic relationships with all the key IT, Cloud, Comms and Cyber Security solution providers.  Many of these providers deliver regular training programmes and educational events to MSP staff, and they also offer resources, incentives, discounts and support to MSP’s.  It’s important for solutions providers to ensure that the MSP’s that they work with, have the most up to date information and solutions, to best service, and delight their respective clients, so your chosen MSP will always have more knowledge than an in-house IT Manager.

No delays and no downtime

Your MSP can provide 24/7/365 support should your business need it, ensuring they are ‘always-on’.  Any holidays or sickness will be automatically covered by their teams of IT experts, meaning that your business will benefit from more effective days each month.  Your business IT solutions will never suffer disruption from sickness or holiday downtime.

Far More Cost Effective

Believe it or not, by working with an outsourced IT provider, your business will reap the benefits of reduced costs! Meaning there will be more funding to invest in cyber security solutions and training, as well as Cloud services that protect and streamline your business.  

Let’s break the costs down:

In-house IT Provision – Approximate Costs 

IT Manager salary in the South East:                                                £63,000.00

IT Manager salary in Surrey:                                                               £48,952.38

Assumed on-costs of approximately                                                         + 30%

Outsourced IT Provision – Approximate Costs

Average cost of Managed IT Services for 30 user company              £18,000

Excludes any licencing.

No recruitment costs

Now that’s quite a saving, I think you’ll agree!

On top of this huge difference, the contract with your MSP will also be fully scalable in line with your business growth/shrinkage. This will ensure full flexibility should your business have seasonal peeks, an office move, expansion, or change of use – ie hybrid/remote business, or undergo a change in circumstances.

To clearly demonstrate just how much expertise a business can benefit from when working with Sweethaven, we’ve prepared a CV to showcase our credentials. Feel free to download your copy.

If you’d like to know more about the award-winning Sweethaven commitment to IT Service Excellence, and how our expert team can help your business thrive, we’d love to hear from you.

Get in touch