Top 7 Benefits of Hosted VoIP Benefits You Might Not Have Heard of

As a business owner in today’s technology focused world, you are no doubt looking to make savings, deliver improved efficiencies, and maximise the use of all relevant tech. During this process, you will no doubt, look at more effective and reliable communication solutions. Due to the benefits associated, businesses all over the world are making the transition to VoIP. In truth, by 2025, we all will have to, but what are the benefits your business could gain from a Hosted VoIP solution (Voice over Internet Protocol)?   

Let’s take a look: 

1. True Flexibility 

Over the last few years, many of us have had to adapt to remote working and hybrid working environments. No matter where we are working, one aspect remains the same, we must communicate both internally and of course, externally with clients and prospective customers. You will agree that a landline solution is neither efficient nor practical now that most businesses have deployed remote working solutions, and this is where a VoIP solution comes in.  

With a Hosted VoIP solution, your company can enable true business flexibility. Employees can stay connected and integrated with your business from any location that has an internet connection, and from any device. This will no doubt enable better connections with colleagues and of course customers. Efficient and easy communication is a win-win for businesses, but it’s important to note that a strong, secure internet connection is needed.

As a business owner, you may now be looking to recruit remote workers from anywhere in the country or even the world. No matter where your team is, Hosted VoIP solutions will enable strong communication delivered inter-company, which is another useful aspect to consider should you be recruiting new team members.  

2. Cost Savings 

If you’re hoping to cut business expenses, you may have overlooked how costly your business communications can be. Hosted VoIP eliminates many of the unwanted costs that impact your business Profitability. Let’s briefly outline areas that will save you money:  

• Hardware & Maintenance – apart from being a pain to manage, traditional phone systems require initial, and ongoing cost commitments.  A hosted VoIP solution eliminates these annoying, unwanted costs. Traditional phone systems can also fail and downtime, costs associated with maintenance and unavailability can be severe. As more businesses switch to VoIP, traditional phone systems are becoming obsolete, A VoIP solution eliminates the worry for hardware maintenance.  

• Callings Fees – A VoIP solution carries no additional charges, particularly useful if your business deals with overseas calls, and any fees occasionally associated with national calls are also eliminated.  
   

By moving to a VoIP solution and a reliable, fast internet connection, your businesses can reduce telephony-related expenses by 30%. 1 

3. Business Scalability 

Business needs are ever-changing, in recent years, businesses have had to make changes to their processes and ways of working, and many have been put in the position of either having to scale up their activities and processes up or scale them down. These reactive changes provide enough stress on their own, but thankfully, with a Hosted VoIP solution, you can expect minimal installation costs and lead times, in comparison to a traditional telephone system.  

The simplicity of implementation and integration of VoIP solutions essentially rules out any time wasted waiting for an engineer to install a new telephone solution, or for one to be redirected and repurposed. An efficient VoIP system will allow all users to hit the ground running.  

4. Optimised Security 

 Cyber security must take precedence for all businesses, and their strategic decisions. Hosted VoIP offers highly secure solutions for business communications. Unlike traditional landlines and phone systems, VoIP provides call encryption, this ensures:  

• security,  

• privacy and  

• reliability.  

Integral features like these may seem insignificant but they can make a huge difference to your business, your cyber security measures, and how cyber security is perceived by clients, prospects and investors. As with all business solutions, your systems are only secure if your employees have been trained how to keep them secure. VoIP solutions are no different, a savvy cyber-criminal can use any communication solution to deceive and hoodwink, ensure you train your team!  

5. Customer Centricity 

Every business needs to manage and meet your customer expectations, and empathise with them should they be experiencing any issues. Hosted VoIP helps with this key component of business by ensuring your teams can deliver excellent customer service. Should your company work with a customer SLA, with this in place, your team members will most probably be graded against a specific customer service scale. Hosted VoIP can greatly improve your customer service and customer experience when they contact you, by 

• ensuring shorter response times due to call routing,  

• fewer connectivity and call issues,  

• clearer interactions and  

• practical reporting tools to further improve customer service, and  

• clear and dynamic reports ensuring you can see your team member who’s answered the most calls, how many calls have been missed, provide call recordings, caller ID and much more.  

 The statistics delivered by a VoIP system are incredibly useful to maximizing customer happiness.  

6. Futureproofing  

With traditional phone systems being discontinued in 2025, making the switch to Hosted VoIP now sets your business up for the demise of landlines, VoIP offers all the above benefits with the guarantee of being a solution built for the future.  

7. Collaboration & Productivity  

Hosted VoIP ensures your business can integrate other systems and enable true collaboration through messaging, voice, video calls, and conferencing for up to 250 participants. As a result of efficient communication, productivity around the office is boosted, no matter where your business is located, or offices are based, whether that’s one location or many around the world, or all remote or a mixture of all, collaboration and productivity are the key benefits of why you should switch to a Hosted VoIP solution.  

A VoIP solution isn’t ‘desk-based’ your staff can undertake voice calls, video calls, conferences and meetings from anywhere.  The solution delivers ease of use, and the ability to ensure productivity.  

Conclusion 

All businesses will need to investigate VoIP solutions before The Big Switch off 2025, and to some, it’s a worrying change. However, as we’ve detailed, a Hosted VoIP solution can be game changing. Sweethaven has made this move to VoIP and the benefits Are business changing. 

The Sweethaven team are here to support your business through your VoIP telephony journey. If you’d like to learn more, please fill out the form below. We’ll be glad to meet with you, get an idea of what your goals are, and how VoIP can enable those goals. We understand that each business is different, and that no two VoIP solutions can be the same must be tailored to you.  Contact us below and let’s discuss further:

If you’d rather call or email, you can reach us at: 

01737 228 208 or by emailing commercial@sweethaven.co.uk